Understanding that not every customer is the same is the key to success. Learn how to deliver exceptional service to ALL of your customers but also how to respond when things go wrong.

ver wondered what all those extra buttons and tabs do in Word, Excel or Power Point? Let us guide you through how to get the most out of your everyday business software!

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

This unit describes the skills and knowledge required to digitally design and develop text-based documents using advanced features of word processing applications/platforms.

This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers.

This unit describes the skills and knowledge required to develop spreadsheets through the use of both cloud-based and non-cloud based spreadsheet applications.

This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.

This unit describes the skills and knowledge required to design and produce electronic slide presentations using various applications and platforms.

Get organised, sort your priorities and get started! Learn how to prioritise your day and use basic business technology to create simple documents.

Learn great communication skills and how to become an employer’s dream come true...

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems.

This unit describes the skills and knowledge required to plan, draft and finalise a basic document.

This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems.

This unit describes the skills and knowledge required to select and use computer software and organise electronic information and data.

This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry.